FAQ
Shipping
What are the delivery times and costs?
All orders placed after 16:00h are dispatched the second working day.
We don't make shipments on weekends or feasts.
Spain | 24-48h - Correos Express
Europe | 3-5 days - UPS / DHL
World | 4-7 days - DHL
The cost of each shipment is calculated right before confirming the order.
Will I have to pay additional customs and import charges?
Shipping price does not include local import taxes.
When ordering from countries outside the EU, you may need to pay import tax and custom clearance according to local rules.
Returns
How can I return my order?
You have 15 days after the reception of your package to return or exchange all or part of your order.
Items must be unworn, unwashed, undamaged and clean. Please note that items returned without the label cannot be refunded.
You’ll need to fulfill our return form. You can revise all the steps on our shipping and returns page.
Do I have to pay for my return?
The refund will never include the return shipping costs (we will discount the return shipment costs in the refund).
Original shipping costs are not refunded.
Can I return a discounted item?
Items on SALE are not eligible for refund or exchange, with no exceptions.
Can I return my online order in store?
Yes!
You have 15 days after the reception of your package to return or exchange all or part of your order.
Items must be unworn, unwashed, undamaged and clean. Please note that items returned without the label cannot be refunded.
Items on SALE are not eligible for refund or exchange, with no exceptions.
Other
Is there a physical place where I can find MaisxFrida pieces?
Yes! We are Barcelona based, so you can visit us at our Shop:
Carrer de Santa Peronella, 17
08006, Barcelona
You can find a selection of our products in some selected international multibrand stores. You can contact our customer service at hello@maisxfrida.com for more information.
I need help choosing my size, how do I know which size is right for me?
On each product page, you can consult our size guide.
If you need additional information, do not hesitate to contact our team via: hello@maisxfrida.com
Please send us your measurements (bust, waist, hip) and the piece you are interested in.
How do I take care of my MaisxFrida pieces?
On each of our product, you can consult the “Care & Details” tab.
You can check more details on our Care instructions page.
My item is out of stock, when will it be available again?
We make limited productions and don't normally restock, but we invite you to enter your email address in the “Notify me when available” section to be informed of its return.
Archive sale pieces will not be restocked.