If you aren't happy with your order please get in touch with us
If by any chance it was our mistake of sending a faulty product or a different item to the one requested, we would replace it and assume all costs for the shipping.

Please note that Jewelry purchased from Mais x Frida is artisan handcrafted from different places and techniques around the world, therefore it is delicate.

We recommend not to shower or bathe in your jewelry. Darkened metal pieces can safely be cleaned with a metal cleaner, contact us if you need further assistance.

Only items can be returned within 10 days of purchase.
We do not return payments for items already purchased that wish to return.

Instead, we offer our customers a voucher with the price of the item and they can use for future purchases.
Only in cases where we are responsible for the return such as faulty products or misrepresentation of products we will cover the return shipping charge.

We will only accept our pieces in perfect conditions as they were sent in the first place.
For further information please contact us.

YES. We ship internationally within and outside the EU.

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Please note that Jewelry purchased from Mais x Frida is artisan hand crafted from different places and techniques around the world, therefore it is delicate.

Many of our materials are delicate in nature and should be worn with care.

We recommend not to shower or bathe in your jewelry.

Also, try to avoid lotion, hairspray and other cosmetics to be in contact with your jewelry. Darkened metal pieces can safely be cleaned with a metal cleaner, contact us if you need further assistance.

Please store your jewelry in a dry room jewelry box never in the bathroom. Mais x Frida jewelry bags are an ideal way to protect and store your jewelry when not wearing.

Be sure to properly clean, polish and store your jewelry for long-lasting wear.For further information please get in touch:hello@maisxfrida.com