All orders are prepared once we've received the payment
confirmation. All parcels are sent following our schedule:
Monday to Friday from 9 a.m. to 4 p.m. We don't make
shipments on weekends or feasts, unless it's an emergency
which you must contact us directly via email or Instagram.
All orders leaving our showroom are sent with DHL (International) and Correos
Express (Spain & Portugal).
The cost of each shipment is calculated right before
confirming the order.
If you have any doubt, you can
reach out via email to firstname.lastname@example.org
Spain | 24-48h
Europe | 24-48h
World | 48-72h
If you are discontent and would like to return or exchange an item,
you have 14 days to proceed to the return of the article.
Please make sure all return packages are sent
with a trackable, insured service and items are well packaged.
Articles must be unworn, unused and in sellable condition.
It must also be in its original packaging with the tags and labels
intact. We are not able to refund or exchange items that appear
to have been worn, washed, or that are not in its original condition.
This does not affect and is in addition to your statutory
rights as a consumer.
Items on SALE are not eligible for refund or exchange, with no exceptions.For returns or size changing you can proceed through this link, filling in the Order Number and your email address:
Gift card or exchanges are free of charge.
Once the order arrives at our studio and has been checked that everything is correct, the refund will take place within the next (30) days.
Items on SALE are not eligible for refund or exchange, with no exceptions.
We only replace items if they are defective or damaged, or if
the size ordered was sent incorrect. If you have received
a damaged, defective, or incorrect item and need to exchange
it, please email email@example.com including #order number,
full name, email address and a photograph illustrating the damage.
We display photos of our products on our website for guidance
only - minor differences between the photograph and the received
product do not count as defects.
If you would like to check if it’s possible to cancel your order,
please email firstname.lastname@example.org including #order number,
full name, email address and your request.If you have any other
questions about our policies, please don’t
hesitate to contact us at email@example.com