Shipping & Returns

SHIPPING POLICY

All orders are prepared once we've received the payment confirmation. All parcels are sent following our schedule: Monday to Friday from 9 a.m. to 4 p.m. We don't make shipments on weekends or feasts, unless it's an emergency which you must contact us directly via email or Instagram.
All orders leaving our showroom are sent with DHL (International) and Correos Express (Spain & Portugal). The cost of each shipment is calculated right before confirming the order. If you have any doubt, you can reach out via email to hello@maisxfrida.com
Spain | 24-48h
Europe | 3-5 days
World | 4-7 days
  

 

RETURNS

If you are discontent and would like to return or exchange an item,
you have 14 days to proceed to the return of the article.
Please make sure all return packages are sent
with a trackable, insured service and items are well packaged.
Articles must be unworn, unused and in sellable condition.
It must also be in its original packaging with the tags and labels
intact. We are not able to refund or exchange items that appear
to have been worn, washed, or that are not in its original condition.
This does not affect and is in addition to your statutory
rights as a consumer.
Items on SALE are not eligible for refund or exchange, with no exceptions.
For returns or size changing you can proceed through this link, filling in the Order Number and your email address:
For any questions or enquiries please send an email to:
The refund will never include the return shipping costs (we will discount the return shipment costs in the refund):
- Spain: 5,00€ 
- Europe: 10,00€
- International: 20,00€
Gift card or exchanges are free of charge. 

 



REFUNDS

Once the order arrives at our studio and has been checked that everything is correct, the refund will take place within the next (30) days.
Items on SALE are not eligible for refund or exchange, with no exceptions.  

 

 

EXCHANGES

We only replace items if they are defective or damaged, or if the size ordered was sent incorrect. If you have received a damaged, defective, or incorrect item and need to exchange it, please email hello@maisxfrida.com including #order number, full name, email address and a photograph illustrating the damage. We display photos of our products on our website for guidance only - minor differences between the photograph and the received product do not count as defects.

 

 

CANCEL ORDERS
If you would like to check if it’s possible to cancel your order, please email admin@maisxfrida.com including #order number, full name, email address and your request.If you have any other questions about our policies, please don’t hesitate to contact us at hello@maisxfrida.com

Cart

x